Anish Ranade

I work on onboarding, mostly inside banks.

Ten years of it. Credit card applications and online banking at TD, and now the enterprise data platform at Scotiabank that a few thousand people across the bank have to use.

The part I care about is where someone is trying to get started and gives up instead. That is usually fixable, and usually nobody's job.

Anish Ranade
Currently
Senior Manager, Product — Data & AI Platforms, Scotiabank
Previously
Lead Digital Product Owner, TD Bank
Based in
Brampton, Ontario
Also
Certified cricket analyst

The short version

Every figure below comes from work that shipped.

Career card

2013 – present
FigureWhat it measures
70% Faster onboarding onto the enterprise data platform, after I designed and shipped a self-serve journeyScotiabank
40% Lower application abandonment in the digital onboarding funnel, via quantitative analysis and a steady A/B testing cadenceTD Bank · MBNA
5 days From first conversation to shipping online transaction disputes, mid-pandemicTD Bank
35% Fewer call centre inquiries as a direct result of thatTD Bank
23% Less data lake storage, through an archival solution my team builtScotiabank
40+ Source systems whose ingestion pipelines I own, spanning several countriesScotiabank
18 People across two embedded pods I managed directly, including three product managersTD Bank

Where I have worked

Two banks, three roles, one consistent interest in the moment someone decides this is too much effort.

Senior Manager, Product — Data & AI Platforms

Scotiabank November 2021 – present · Toronto
  • Own product strategy for the enterprise cloud data and AI platform, including the self-serve onboarding journey that cut turnaround by 70%.
  • Leading the multi-year enterprise migration to Azure Databricks end to end, owning every data ingestion pattern and tool on the platform.
  • Built a multi-year data loss prevention rollout covering 150+ custom sensitive data elements across every region, with Legal, Privacy and Compliance involved throughout.
  • Rolled out layered self-serve access control for data requests — traceable, audit-ready, and it ended the sprawl of standing permissions.
  • Planned the migration of 450+ interactive users off legacy platforms, from discovery through onboarding and training.

Lead Digital Product Owner, Acquisition & Servicing

TD Bank April 2018 – October 2021 · Toronto
  • Led a cross-functional growth squad that owned the digital onboarding funnel end to end across EasyWeb and MBNA's web and mobile properties.
  • Shipped online transaction disputes in five days from first conversation while the call centre was overwhelmed, cutting inquiries by more than 35%.
  • Launched TD's first credit card installment plan, on the MBNA mobile app, from initiation through release and ongoing ownership.
  • Opened a native credit card application channel for Amazon customers applying for MBNA cards, lifting acquisition conversion.
  • Managed two embedded agile pods and ran the joint multi-year roadmap and loyalty backlog with Starbucks.

Business Systems Analyst / QA Lead

TD Canada Trust April 2013 – April 2018 · Toronto
  • Ran the competitive vendor analysis and requirements for Canada Post address integration, which reduced incomplete and incorrect credit card applications.
  • Led QA across web and mobile in both waterfall and agile, then built the automated test suite that replaced most of the manual effort.

Outside the day job

Both of these are older than my product career, and both feed back into it.

Cricket analytics

I help teams and players perform better using data — who to recruit next season, what the strategy should be, how the opposition actually plays. I am a certified analyst, I have done paid work for a league and for club sides, and I volunteer as product manager for an international cricket analytics hackathon.

What that work looks like

YourDogSitter

A small dog sitting business in Brampton that I have run since 2011. Clients, pricing, scheduling, invoicing, seasonal cash flow — all of it, for fifteen years.

It is the reason I have specific and fairly unromantic opinions about what a small business owner actually needs from a bank.

Education and recognition

Say hello

If you are working on onboarding, activation, or a data platform nobody enjoys using, I would like to hear about it. Same goes if you just want to argue about cricket numbers.

curiousanish@gmail.com  ·  LinkedIn